Tools for the work at your repair counter
Keep intake, customer communication, estimates, stock and online booking together. Confirm regional tax and payment requirements before using the trade-in or point-of-sale tools.
Job & workshop management
Everything that happens between the counter and the bench.
Repair job intake
Record customer, device, identifier, fault, accessories and estimate in one workflow.
Live job board
One screen shows every open job, who is working on it, how long it has been waiting and what is blocking it. Colour-coded by age and priority.
Custom repair statuses
Build your own workflow — Received, Diagnosed, Waiting for part, Waiting for approval, Repaired, Collected. Each status can trigger an automatic message.
Multi-device jobs
A customer drops off three phones and a tablet? One job, four devices, individual prices and statuses per device.
Multiple locations
Run several shops from one account. Assign every job to a location, filter reports by location and see a full audit trail whenever a job is moved.
Full audit trail
Review recorded job activity and status changes with user and time details.
Customer communication, on autopilot
Give customers a way to check progress without calling the counter.
Automatic email & SMS
Configure email templates for repair updates. SMS requires your own Twilio setup and any local sender registration.
Customer tracking portal
Every job gets a private tracking link and QR code on the receipt. Customers check the status themselves, 24/7, without calling you.
Two-way customer chat
Customers can reply from the tracking page. Their messages land in the job, not in someone's personal WhatsApp.
Google review automation
Configure a review request after collection when appropriate for your shop and local messaging rules.
Quotes & approvals
Written approval before you touch the device.
Repair estimates with digital approval
Send a proper quote by email. The customer approves or declines with one click, and the decision is stored on the job as evidence.
AI-assisted pricing suggestions
Use your own repair prices and history to help prepare an estimate. Check the final amount before sending it.
Digital signature on a tablet
Capture the customer signature and intake terms on screen. Review the wording required for your shop.
Receipts your way
80 mm thermal receipt or A4 PDF, with your logo, terms, location details and the tracking QR code.
Trade-in, refurbishing & resale
The second-hand side of the business, done by the book.
Record second-hand purchases
Record seller details, device condition and signatures. Check the documents your jurisdiction requires.
VAT margin scheme, calculated for you
Record eligible second-hand transactions and review margin calculations. Check scheme eligibility and invoice wording with your accountant.
Refurb stock with IMEI tracking
Track every used device by IMEI from purchase through grading, repair cost and final sale. See real profit per unit.
Sell online from the same stock
Publish refurbished devices to your own public shop page. Stock, price and reservation status stay in sync with the workshop.
Parts, stock & suppliers
Know what you have, what you owe and what is late.
Stock control with label printing
Categories, min-stock alerts, stocktakes, bulk CSV import and barcode labels on Brother or Dymo printers.
Parts consumption per job
Add parts to a job and stock is deducted automatically, so your margin per repair is real, not a guess.
Customer orders with deposits
Take a deposit for a special-order part or device, print a collection slip, and let the system chase the customer when it arrives.
Supplier reminders
Set an expected date per order. RepairDash reminds you when a supplier is late, before the customer does.
Point of sale & reporting
Sell accessories, close the day, see the numbers.
Built-in till
Sell accessories, screen protectors and refurbished devices over the counter. Cash and card, split payments, daily cash-up.
Dashboards that mean something
Revenue, open jobs, average repair value, technician throughput and margin — per day, per location, per user.
Exports for your accountant
Every list — jobs, sales, purchases, stock — exports to CSV or Excel. Hand your accountant a clean file instead of a shoebox.
Unlimited users and roles
Admin, technician and B2B roles with granular permissions. Hide purchase prices from juniors, hide customer data from partners.
Bring jobs in from your website
Your shopfront works while you sleep.
RepairWidget online booking
Embed a booking form on any website with one snippet. Customers pick device, fault and drop-off time; the job appears in RepairDash instantly.
WordPress plugin
Official plugin if your site runs on WordPress — install, paste your key, done.
Public price list
Show live repair prices per model on your site. Change a price once in RepairDash and it updates everywhere.
B2B partner portal
Give other shops their own login to submit and track jobs with their own agreed pricing.
See it on your next drop-off
Thirty days, every feature, no card. Book one device in and see whether it beats your notebook.
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