Every feature a repair shop actually needs
Not a generic ticketing tool with repairs bolted on. Job intake, customer communication, quotes, trade-in with the VAT margin scheme, stock, point of sale and an online booking widget — one plan, everything included.
Job & workshop management
Everything that happens between the counter and the bench.
60-second job intake
Customer, device, IMEI, fault, accessories and estimated price in one screen. Device and model lists are pre-loaded, so you type almost nothing.
Live job board
One screen shows every open job, who is working on it, how long it has been waiting and what is blocking it. Colour-coded by age and priority.
Custom repair statuses
Build your own workflow — Received, Diagnosed, Waiting for part, Waiting for approval, Repaired, Collected. Each status can trigger an automatic message.
Multi-device jobs
A customer drops off three phones and a tablet? One job, four devices, individual prices and statuses per device.
Multiple locations
Run several shops from one account. Assign every job to a location, filter reports by location and see a full audit trail whenever a job is moved.
Full audit trail
Every price change, status change, note and location move is logged with the user and timestamp. Nothing disappears.
Customer communication, on autopilot
Stop answering "is my phone ready yet?" fifteen times a day.
Automatic email & SMS
Job received, quote ready, repair finished, ready for collection — each status can fire a branded email or SMS automatically. Templates are fully editable.
Customer tracking portal
Every job gets a private tracking link and QR code on the receipt. Customers check the status themselves, 24/7, without calling you.
Two-way customer chat
Customers can reply from the tracking page. Their messages land in the job, not in someone's personal WhatsApp.
Google review automation
When a job is collected, RepairDash can ask for a Google review a few hours later — the single cheapest way to grow local walk-ins.
Quotes & approvals
Written approval before you touch the device.
Repair estimates with digital approval
Send a proper quote by email. The customer approves or declines with one click, and the decision is stored on the job as evidence.
AI-assisted pricing suggestions
RepairDash suggests a price based on your own history for that model and fault, so juniors quote like seniors.
Digital signature on a tablet
Hand-over terms, data-loss disclaimer and unlock pattern captured on screen. No paper, no "I never agreed to that".
Receipts your way
80 mm thermal receipt or A4 PDF, with your logo, terms, location details and the tracking QR code.
Trade-in, refurbishing & resale
The second-hand side of the business, done by the book.
Buy devices with a proper contract
Digital purchase contract with seller details, ID document capture, condition report and signature — everything you need if a device is ever disputed.
VAT margin scheme, calculated for you
Second-hand goods sold under the margin scheme: VAT is calculated on your margin, not the full sale price, and the invoice carries the correct wording automatically.
Refurb stock with IMEI tracking
Track every used device by IMEI from purchase through grading, repair cost and final sale. See real profit per unit.
Sell online from the same stock
Publish refurbished devices to your own public shop page. Stock, price and reservation status stay in sync with the workshop.
Parts, stock & suppliers
Know what you have, what you owe and what is late.
Stock control with label printing
Categories, min-stock alerts, stocktakes, bulk CSV import and barcode labels on Brother or Dymo printers.
Parts consumption per job
Add parts to a job and stock is deducted automatically, so your margin per repair is real, not a guess.
Customer orders with deposits
Take a deposit for a special-order part or device, print a collection slip, and let the system chase the customer when it arrives.
Supplier reminders
Set an expected date per order. RepairDash reminds you when a supplier is late, before the customer does.
Point of sale & reporting
Sell accessories, close the day, see the numbers.
Built-in till
Sell accessories, screen protectors and refurbished devices over the counter. Cash and card, split payments, daily cash-up.
Dashboards that mean something
Revenue, open jobs, average repair value, technician throughput and margin — per day, per location, per user.
Exports for your accountant
Every list — jobs, sales, purchases, stock — exports to CSV or Excel. Hand your accountant a clean file instead of a shoebox.
Unlimited users and roles
Admin, technician and B2B roles with granular permissions. Hide purchase prices from juniors, hide customer data from partners.
Bring jobs in from your website
Your shopfront works while you sleep.
RepairWidget online booking
Embed a booking form on any website with one snippet. Customers pick device, fault and drop-off time; the job appears in RepairDash instantly.
WordPress plugin
Official plugin if your site runs on WordPress — install, paste your key, done.
Public price list
Show live repair prices per model on your site. Change a price once in RepairDash and it updates everywhere.
B2B partner portal
Give other shops their own login to submit and track jobs with their own agreed pricing.
See it on your next drop-off
Thirty days, every feature, no card. Book one device in and see whether it beats your notebook.
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