Question 1

Can I use RepairDash in Ireland or the UK?

Accepted Answer

Yes. Choose Ireland or the UK at sign-up. The country determines the document currency and date format; check tax settings with your accountant before issuing invoices. The UK subscription is billed in GBP, Ireland in EUR.

Question 2

Does RepairDash handle the VAT margin scheme for used devices?

Accepted Answer

RepairDash includes purchase, trade-in and margin calculation tools. The margin scheme applies only when your transaction is eligible; check local rules and your settings with an accountant before issuing documents.

Question 3

What if I am not VAT-registered yet?

Accepted Answer

You can configure the shop tax treatment in settings. Whether you may use an exempt or zero-rate setting depends on your business and country, so confirm the rule with your accountant.

Question 4

Is there a limit on jobs, users or customers?

Accepted Answer

There is no per-ticket fee. The subscription is €29 per month for shops billed in EUR, £29 in the UK and $29 in the US, plus applicable tax. Third-party services such as SMS and payment processing may have separate charges.

Question 5

Which integrations are available outside Germany and Austria?

Accepted Answer

Online booking, SMTP email and Twilio SMS are available. SumUp compatibility depends on country and terminal. There is no native QuickBooks, Xero or Square connector; CSV and Excel export can support a manual accounting workflow.

Question 6

Where is my data stored?

Accepted Answer

Application data is hosted in the European Union. Contact us for details of subprocessors, retention and the data handling requirements of your shop.

Question 7

How long does setup take?

Accepted Answer

You can create a trial account immediately. Setup time depends on your workflow, tax settings and data import. Try a few sample jobs before moving your existing records.

Question 8

Can I move my data out again?

Accepted Answer

CSV and Excel exports are available for supported lists. Check the exact fields you need before planning a migration to another system.

Question 9

Do customers need an app?

Accepted Answer

No. Every job gets a private tracking link and QR code that opens in any browser, so your customer checks progress without installing anything — and without ringing the shop.

Question 10

Can I run more than one shop?

Accepted Answer

Yes. Add as many locations as you need on the same subscription, assign each job to a location, filter every report by location, and see a full log of who moved a job and when.

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